Virtual PBX
No matter if your office is physical or virtual
1. Choose your phone number
Choose one or more phone numbers from the country or countries of your choice
4. Start receiving calls
Receive calls on your mobile, landline, or IP phone at home or at the office, with your Virtual PBX
Virtual PBX (Virtual PBX Switchboard): definition and benefits
A Virtual PBX is a cloud phone system that manages calls, extensions, and service flows (IVR, queues, recording) without installing on-prem hardware.
What is a Virtual PBX?
A Virtual PBX—also called a Virtual PBX Switchboard—is a cloud-hosted phone system that distributes, routes, and automates your company’s calls. It operates over the Internet (VoIP), lets you create and manage extensions in minutes, and offers advanced features like IVR/auto attendant, call queues, call recording, reports, spam blocking, and CRM integrations.
You can keep your existing numbers or add international presence through DID numbers.
Key benefits of a Virtual PBX
- No on-prem hardware: say goodbye to physical PBX, maintenance, and power failures.
- Instant scalability: add users, queues, or locations in minutes.
- Remote work and mobility: answer from softphone, IP phone, or mobile app.
- Better customer experience: IVR, queues, and smart routing reduce wait times.
- Recording and analytics: ensure quality, meet policies, and get useful reports.
- High availability: redundant cloud infrastructure.
- Integrations: CRM, helpdesk, and sales tools.
- Predictable costs: per-user/channel model without large upfront investments.
How does a Virtual PBX work?
- Internet connection (VoIP): your devices register to the cloud.
- Flow design: IVR, schedules, queues, voicemail, recording.
- Smart routing: rules by schedule, priority, skills, or campaigns.
- Monitoring: real-time dashboard, metrics, and performance reports.
Common features
- IVR / Auto attendant
- Call queues and ACD
- Call recording
- Transfers and conferences
- Voicemail to email
- Spam/blocked call filtering
- Local and international numbers (via DID numbers)
- Reports and real-time wallboard
Frequently asked questions
Do I need to change my current numbers?
Not necessarily. You can port your numbers or use new DID numbers to expand coverage.
What equipment do I need?
An Internet connection and compatible devices: IP phones, mobile apps, or softphones on PC.
How do I migrate from a physical PBX?
Replicate your IVR/queue logic in the cloud, port numbers, and train the team; the process is gradual and without downtime.
Phone numbers in 84 countries: You can add phone numbers from any country you want to your PBX at any time, as we have the world’s largest inventory of virtual numbers.
Extensions: you can assign extension numbers to IP phones, landlines, or mobile phones anywhere in the world
Voicemail to email: Your voicemail messages will be sent instantly to your email; a notification with the voice message attached will be delivered to your inbox.
Support: you can make changes to your account online at any time, or our representatives can do it for you.
Availability: you can place and receive calls anywhere in the world.
Custom message (IVR) with interactive voice menu, you can record a welcome message that gives your customers the option to dial different extensions or departments.
Call forwarding: when you receive a call and it isn’t answered on the first phone, the call will ring on a second phone.
Group ringing: you can have multiple phones ring at the same time when a call comes in.
Sequential ringing: you can have the call ring one phone first, and if no one answers, it will ring other phones in order.
Virtual phone (Softphone): available for iPhone, iPad, Android, PC, and Mac; you can place and receive calls to and from anywhere in the world.
Customer Reviews
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We recently decided to expand by hiring Callers Club for our offices in South Africa, Australia, and New Zealand.
The service stability, operational support, and costs let us focus on our business without worrying about the telecommunications platform—it’s in good hands, in Callers Club’s hands.
