Expand your business with DID Numbers (virtual numbers)
Connect your Virtual PBX or your Call Center with local landlines, mobile numbers (with SMS and compatibility for verification in messaging apps, e.g., WhatsApp Business, subject to policies), and 1-800/Toll-Free numbers in 84+ countries.
DID Numbers (Virtual Numbers): definition and benefits
DID numbers—also called virtual numbers—let you offer local presence in other countries or cities: your customers dial a local number and you receive the call wherever you prefer (IP phone, mobile, or your Virtual PBX). In addition, we offer mobile numbers suitable for registering on WhatsApp and other platforms, and 1-800/Toll-Free numbering for free customer lines.
What is a DID number or virtual number?
A DID number (Direct Inward Dialing) is a local phone number for a city or country that receives calls over the Internet (VoIP) and can route to one or more destinations: agents, IP phones, softphone apps, mobiles, or a Virtual PBX. Unlike traditional telephony, it doesn’t depend on a copper pair nor is it tied to a physical location.
Key benefits of DID numbers
- Global local presence: serve customers with local numbers in multiple countries and cities.
- Lower costs: reduce international rates and simplify your infrastructure.
- Total flexibility: route by schedules, queues, or skills to agents or Virtual PBX.
- Scalability: add or change destinations in minutes with no construction or hardware.
- Analytics and control: recording, reports, and spam blocking depending on your platform.
- More options: mobile numbers for WhatsApp and other apps, and 1-800/Toll-Free numbers for free customer service.
How do they work?
- Get a local DID in the city/country you need.
- Configure routing to IP phones, mobiles, or your Virtual PBX.
- Define rules for schedules, queues, voicemail, and recording according to your operation.
- Monitor and optimize with metrics and reports.
Check availability
Tell us the country/city, number of lines, type (local, mobile for WhatsApp, or 1-800/Toll-Free) and routing destination (mobile, IP phone, or Virtual PBX).
